Bet90 General terms and Conditions
These Terms & Conditions apply to you, and are binding upon you, if you participate at BET90.
By participating in our gambling service on Bet90.com and/or m.Bet90.com (“the Service”), you agree that you have read and understood these Terms & Conditions and you acknowledge that these Terms & Conditions shall apply to you.
If you do not agree to any of these Terms & Conditions, you should stop using the Service immediately.
You are bound by the Terms & Conditions in any event if you use the Service, including, but not limited to, when registering to be able to use our Service, initiating or making a deposit through the Service or participating in games.
In these Terms & Conditions:
“BET90” means the brand and all products offered ‘Online’ (accessed via a computer or laptop) via www.BET90.com and on ‘Mobile’ (accessed via a mobile phone or tablet) via m.BET90.com. This includes: Sports, Casino, Live Casino and Virtual Sports.
“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;
“Customer/s” mean(s) a Registered Customer or a Closed Account Customer;
“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at BET90 by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with BET90 or for which BET90 has yet to account to the Customer; and c) any finalized, but as yet, unpaid loyalty scheme or other bonuses.
“Intellectual Property” means trademarks and trade names, whether registered or not, including trade mark applications and registered trademarks, with the goodwill which attaches in such trade names and trademarks, domain names, getup, trade dress and trading style, including without limitation as presented in websites; domain name registrations and any variations thereof now and in the future; any copyright in the getup, trade dress or trading style, any right or license under copyright to use such getup, trade dress or trading style, any software code, architecture of software, look and feel of software, or any other intellectual property, owned by or licensed to us, in each case in any part of the world.
“Offering” means any and all games / offerings by Bet90.
“Operator” means the operator of the Website, BET 90 SPORTS LIMITED, with registered address at Abacus Business Centre, Level 1, Dun Karm Street, B #39, Kara Bypass, Birkirkara, Malta.
“Participate” means any of the conduct described in section 4 below, including visiting Bet90, playing on any part of the Offering or using our Website in any manner whatsoever.
“Registered Customer” means a person who has successfully registered an account with us in the manner described in clause 4.2 and the account is considered ‘open’.
“The Service” means the availability and provision of the Website that enables you to Participate in the Offerings.
“we/us/our” means the Operator together with (where context permits) its holding companies and associated companies.
“Website” means www.Bet90.com and m.Bet90.com.
“You/Your”, also referred to as “Customer”, means any person who enters Bet90 and Participates in any part of the Offering provided by Bet90.
2. About Bet90 and the Protection of Customer Funds
BET90 is a brand managed by the Operator, BET 90 SPORTS LIMITED (C51227), a Maltese registered company whose registered address is Abacus Business Centre, Level 1, Dun Karm Street, B #39, Kara Bypass, Birkirkara, Malta.
The Customer ‘Gaming Contract’ is held with the BET 90 SPORTS LIMITED, and is entered into upon the successful registration of an account at BET90. All transactions between you and the Operator take place in Ireland or the Netherlands, where the principal servers are based.
All Customer Funds held by the Operator are held separately from the Operator’s funds in accounts separate from its business account. This means that steps have been taken to protect Customer Funds, but that in the event of insolvency there is no absolute guarantee that all funds will be repaid.
3. Licensing and Regulatory Authority
The Operator, BET 90 SPORTS LIMITED, is licensed and regulated by the Maltese Gaming Authority (MGA) under licence numbers:
MGA/B2C/265/2014(issued on 13 June 2016)
4. Your Participation at BET90
You may only Participate at BET90 if you are over 18 years of age.
It is illegal to Participate at BET90 if you are under 18 years of age.
No customers will be accepted from Afghanistan, Albania, Angola, Anguilla, Antarctica, Antigua and Barbuda, Armenia, Australia, Azerbaijan, Bangladesh, Barbados, Belarus, Belgium, Benin, Bermuda, BES Islands, Bhutan, Bosnia and Herzegovina, Botswana, Bouvet Island, Br.Ind.Ocn Territory, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Cayman, Islands, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo Republic, Cook Islands, Cote d'Ivoire, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands, Fiji, France and its outlying territories, Gabon, Georgia, Ghana, Greece, Greenland, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Heard/McDonald Islands, Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos People’s Democratic Republic, Latvia, Lesotho, Liberia, Libya, Lithuania, Macao, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia States, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Zealand, Niger, Nigeria, Niue, Nordmakedonien, Norfolk Island, North Korea, North Macedonia, Oman, Pakistan, Palau, Palestinian Autonomy, Panama, Papua New Guinea, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Sierra Leone, Singapore, Slovakia, Snt Vincent/Grenadines, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Sth Georgia/Sth Sandwich Isd, Sudan, Suriname, Svalbard, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, The Bahamas, The Gambia, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks/Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, USA and its outlying territories or Yemen., Uzbekistan, Vanuatu, Western Sahara, Zambia, Zimbabweor Yemen. These countries shall be considered “Excluded Territories”.
Bets placed from any of the Excluded Territories will be voided and any deposits or bets made by persons who are located in such jurisdictions will be refunded, minus an administrative fee of 10% of the total deposits made by the individual, in addition to any charges that may be levied by the bank or financial institution managing the aforementioned reversal.
It is the Customer’s responsibility to know if their Participation is lawful in their jurisdiction.
Any person who is knowingly in breach of this section 4.1, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in an Excluded Territory is in breach of these Terms & Conditions. You may be committing fraud and may be subject to criminal prosecution.
4.1.1 NetEnt games specific conditions
In addition to 4.1 all NetEnt casino games cannot be played or accessed in the following territories:
Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal, Romania,
126.96.36.199 Branded Game Territories
- Guns & Roses, Jimi Hendrix & Motörhead CANNOT be played or accessed in the following countries:
Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Spain, United States of America, United Kingdom, Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey & Ukraine
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), CAN ONLY be played in the following countries:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.
By accepting these Terms & Conditions you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at BET90 is at your sole option, discretion and risk. In relation to your losses you shall have no claims whatsoever against BET90 or any partner, or respective directors, officers or employees.
4.3. Eligible Customers
Employees and former employees (less than 3 years ago) of the Operator, its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not eligible to Participate at BET90.
4.4. Identification Documentation
Upon making a withdrawal request you may also be required to send in valid identification documents proving your age and address. In accordance with the Maltese regulatory requirements, BET90 is required to verify a Customer’s identity upon cumulative withdrawals of €2,330.00 (or the equivalent value of the Customer’s chosen currency). Upon such request, the withdrawal will not be processed for payment until BET90 has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
- copy of a valid photographic identification document, such as a Passport or Driver’s License;
- copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 3 months); and
- copy of a recent credit / debit / bank account statement (note: the account statement must relate to a financial method used and must not be older than 3 months).
4.5. Identification Checks
4.6. Age Verification Policy and Identification
The payment of a withdrawal request will only be made to a Registered Customer. You hereby authorise us and our designated agents, as and when we require, to confirm your identity and to clarify your right to use the money that you have wagered at Bet90.
We may withhold any funds in your Bet90 Customer account until your age is successfully verified. If, on completion of the age verification process, you are found to be underage, Bet90 will return to you any deposits made on the account, having voided all winnings and/or bonuses.
You accept that your Participation at Bet90 is at your sole option, discretion and risk. Further, you agree that your Participation at Bet90 is for your own personal entertainment and non-professional use and that you are acting on your own behalf.
4.8. Acceptable Use
You represent, warrant and agree that you will comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Service. We are not responsible for any illegal or unauthorised use of the Website or the Service by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
5. Your Account
5.1. Single Account
You may only personally register and operate a single account with BET90. If you hold more than one account we reserve the right to suspend all duplicate accounts until all the account details and balances (belonging to you) are consolidated. Once completed, all other accounts will be terminated leaving a single active account. Only one account for each household is allowed. If you realise that there is more than one account at your household, you must immediately tell us BET90 may at its sole discretion refuse registration of a Customer account, or close an existing Customer account, but any contractual obligations already made shall be honoured.
You are required to keep your registration details up to date at all times. If you change your contact or personal information, please contact Customer Service in order to update your account information. The name that you provide Bet90 at registration must be identical to that listed on your government issued identification.
The Customer account registration process requires you to choose your own username and password combination. You must keep this information secret. Any actions carried out through your account will stand if your username and password have been entered correctly. BET90 can bear no responsibility for unauthorized use or misuse of personal details.
5.4. Verification of Bank Details
5.5. No liability
Bet90 shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content.
5.6. Dormant / Inactive Accounts
BET90 will consider an account to be dormant/inactive after a period of 12 months since the last account login. BET90 shall endeavour to contact the Customer prior to designating an account as Dormant. In case no response is received from the Customer within 7 days of the date on which BET90 has attempted to contact the Customer, the account will be designated as Dormant.
Once your Customer account has been designated as a Dormant account, BET90 shall be entitled to charge you a monthly administration fee of €5 (or the equivalent value of the Customer’s chosen currency) (the “Administrative Fee”). The first Administrative Fee will be charged at the end of the 12th month after the last account login was recorded. BET90 will notify about the Fee at least 30 days prior to the Fee is to be charged. BET90 will cease the deduction of any Administrative Fee should the Customer login into his account during the Dormancy period.
If no activity has been recorded on a user’s account for thirty (30) months, the account in question will be regarded as a “Dormant account” and BET90 will remit the balance in that account to the User. This is in line with the Gaming Authorisations and Compliance Directive (Directive 2 of 2018) Users may choose to close their account at any time by contacting firstname.lastname@example.org. For a user to claim funds from a dormant account, closed, blocked, or excluded account, one must contact BET90 on email@example.com.
BET90 is committed to supporting Responsible Gambling initiatives, in fact where a user cannot be satisfactorily located, such pending funds are to be used to fund responsible gaming endeavours.
5.7. Account Transfers
The transfer of funds between individual accounts is strictly prohibited. It is prohibited for Customers to sell, transfer and/or acquire accounts to/from other Customers.
Any funds held in your Customer account shall not attract interest. You shall not treat BET90 as a financial institution. All deposits made to your player account shall be used for a participation in our Offerings.
5.9. Account Suspension
Bet90 reserves the right to suspend, close or terminate your Customer account at its sole discretion, should you be suspected of:
- having unlawfully obtained winnings; or
- having violated these Terms & Conditions.
You will be notified of BET90’s decision via e-mail and, if the suspension leads to the retention of winnings, a documented copy of the decision may be sent to the Malta Gaming Authority, as appropriate. During any suspension period, it will not be possible for you to unlock the account.
5.10. Account Closure and Temporary Suspension
If you wish to close your Customer account, please contact Customer Service for assistance. Our Cooling-Off and Exclusion procedures are summarised at clause 9.2 of these Terms & Conditions and are set out in detail in our Responsible Gambling Policy.
Bet90 reserves the right to suspend, modify or remove or add content to the Website or Services at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Services and you shall have no claims against Bet90 in such regard.
5.12. Recovery of Funds
If you want to recover funds from closed, blocked or excluded accounts, you need to contact Customer Service.
6. Deposits and Withdrawals
6.2. Credit Checks
It is the cardholder’s responsibility to retain copies of transaction records and these Terms & Conditions as updated from time-to-time.
The minimum withdrawal amount and the time that the withdrawal will take to process, are dependent on the payment method selected, as shown in Withdrawals. Further, these time frames are indicative of the regular timescale for internal payout confirmation in business days and represent estimates only.
Withdrawals may only be processed from your Sports Cash Account. Any withdrawals from your Casino Cash Account can only be made by first transferring your withdrawal amount to your Sports Cash Account and then requesting the withdrawal be processed from the Sports Cash Account. Please note however that any transfer of funds from the Casino Cash Account to the Sports Cash Account will be considered a Withdrawal from the Casino Cash Account and may consequently result in the forfeiture or voidance of Casino product bonuses and promotions.
All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in section 5.4, if a financial account and/or credit/debit card has been used to deposit funds, the name registered on the Customer account held with Bet90 must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name as used during registration of the Customer account. Bet90 reserves the right to require the use of the same payment method for withdrawal as was used to deposit, or a specific payment method at our own discretion.
Please note that withdrawals may experience a slight delay due to our identity verification process and certain deposit methods will require additional verification at time of Withdrawal. In the case of a withdrawal being made for the first time, a large withdrawal or changes being made to payment options, we may take additional security measures to ensure that you are the rightful recipient of the funds.
Where applicable, Bet90 may, at its sole discretion, reverse/refund a Customer’s deposited funds instead of processing a withdrawal transaction via another or the same payment method.
BET90.com limits the amount of maximum winnings you may accrue to €25,000 or currency equivalents in one day (24 hours) and €50,000 or currency equivalent in one week (7 days period).
The Maximum total withdrawal amount from all available products within a 7-day time period is €10,000 (or currency equivalent). The maximum amount that a customer may be allowed to win via the Sports Betting Facilities on any single bet is €10,000 or currency equivalent).
Bank Wire payments are executed in EUR. It is customer’s responsibility to submit such payments to bank accounts that can accept transactions in the aforementioned currencies.
If a Customer wish to withdraw funds that the Customer have deposited into the BET90 Account before having wagered the funds in any game or sport betting offer, BET90 reserves the right to refuse the Customer to withdraw the deposited funds until such time as the entirety of the funds have first been wagered.
In exceptional circumstances where a Customer makes a deposit and thereafter requests a withdrawal without having wagered the entirety of their deposited funds at least one (1) times prior to the withdrawal request and BET90, after a thoroughly investigation, accepts the withdrawal request , then BET90 may, at its sole discretion, charge a withdrawal fee of up to 10 % of the requested withdrawal amount.
The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as shown in Deposits. Further, these time frames are indicative of the regular timescale for deposit confirmation in business days and represent estimates only.
In accordance with our anti-money laundering obligations, all transactions may be checked to prevent money laundering and we reserve the right to raise queries or demand documentation related to the source of the deposited funds. If the provided information and/or documentation is not viewed as satisfactory, BET90 may suspend/terminate the Customer’s account and pass on any necessary information to the relevant authorities.
6.6. Updating Payment Details
Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting Customer Service.
Should funds be credited to a Customer's account or credited to a financial account and/or credit/debit card in error, it is the Customer's responsibility to notify Bet90 of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to Bet90. We reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.
Refunds may be given in case of exceptional circumstances and shall be given solely at the discretion of BET90.
7. Promotion Terms
7.1. Separate Terms and Conditions
Bet90 may, from time to time, offer promotions and/or competitions which are governed by separate terms and conditions. Any promotions, bonuses or special gifts credited to your account must be used in adherence with such terms and conditions.
Bet90's promotion terms, which comprise part of these Terms & Conditions, may be found at:
In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions shall prevail.
7.2. Right to Rescind
Bet90 reserves the right to withdraw any promotion, competition, bonus or special offer at any time.
9. Responsible Gambling
Bet90 is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, Bet90 actively supports responsible gaming and encourages its Customers to make use of a variety of responsible gaming features so as to better manage their Customer account.
We refer to you our Responsible Gambling Policy for full details.
9.2. Take a Break (Time-Out) and Self-Exclusion
You may, at any time, request a Time-Out or Self-Exclusion from Bet90. To view the various Time-Out and Self-Exclusion options available, please refer to our Responsible Gambling Policy.
Bet90 is committed to providing excellent customer service. As part of that pledge, Bet90 is committed to supporting responsible gambling. Although Bet90 will use all reasonable endeavours to enforce its responsible gambling policies, Bet90 does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Website or Service with the intention of deliberately avoiding the relevant measures in place and/or Bet90 is unable to enforce its measures/policies for reasons outside of Bet90’s reasonable control.
10. Player Protection Policy
We want to ensure that you enjoy your experience at Bet90 in a safe and responsible manner. Bet90 will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.
11. Intellectual Property
You acknowledge and agree that all right, title and interest in the Intellectual Property is our absolute property or duly licensed to us. Any use of the Intellectual Property without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Intellectual Property in any manner whatsoever.
You acknowledge and agree that the material and content contained within the Offering and the Website is made available for your personal, non-commercial use only. Any other use of such material and content is strictly prohibited.
12. Interruptions in Play
12.1. No warranties
The Service, Offerings and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.
We shall not be liable for any computer malfunctions, failure of telecommunications services or internet connections, nor attempts by you to Participate at Bet90 by methods, means or ways not intended by us.
In a case of an interruption because of a failure of your system or because of a network error which results in the game not being completed, we shall refund the amount wagered back to your account. However, if the game was completed in Our system, we will treat the game as completed and you will receive the winnings, if any in your account.
In case of a misconfigured promotion or pay-table and/or error in gaming software in any way, BET90 reserves the right to alter Customer balances and account details to correct such mistakes. BET90 reserves the right to remove any part of the Offering from the Website at any time. Any part of the Offering that indicate incorrect behaviour affecting pay outs, game data or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Website. The Customer’s balances and account details may be altered in such cases in order to correct any mistake.
Further, live television and other broadcasts which are provided to you as part of any Bet90 offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.
Although we shall take all reasonable measures to ensure that the Website and Offering are free from computer viruses we cannot and do not guarantee that the Website and Offering are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
12.4. Service Suspension
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
12.5. Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
13. Customer Service and Customer Complaints
13.1. Customer Service
You may contact Customer Service at any time by the following means:
- E-mail: firstname.lastname@example.org
- Post: BET 90 SPORTS LIMITED, Abacus Business Centre, Level 1, Dun Karm Street, B #39, Kara Bypass, Birkirkara, Malta
13.2. Submission of Complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to Bet90 via the following means:
- E-mail: resolutioncentre@Bet90.com
- Post: BET 90 SPORTS LIMITED, Abacus Business Centre, Level 1, Dun Karm Street, B #39, Kara Bypass, Birkirkara, Malta
13.3. Information which Must be Included in any Written Communication with Bet90
To protect your privacy, all email communications between you and Bet90 should be carried out using the email address that you have registered against your Customer account held with Bet90. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with Bet90 (including a Complaint):
- your username;
- your first name and surname, as registered on your Customer account;
- a detailed explanation of the complaint/claim; and
- any specific dates and times associated with the complaint/claim (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to one of our nominated ADR provider (see section 14).
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify Bet90 via the means of communication listed in the above Customer Complaints procedure (set out at section 13).
14. Alternative Dispute Resolution (ADR)
If, at the conclusion of the Customer Complaint process (outlined in section 13), you do not consider that BET90 has settled the dispute, you may refer the dispute to the Malta Gaming Authority, by sending a copy of BET90’s final decision through the online gaming support service at: http://www.mga.org.mt/support/online-gaming-support/.
The contact details for the Malta Gaming Authority are:
Address: Address: Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta
Telephone Number: +356 2546 9000
Alternatively, for Customers located in the EU, escalate your complaint to the independent Alternative Dispute Resolution (ADR) entity that we have appointed, whose details are:
RGOAL Ltd., a company registered and existing under the laws of Malta bearing registration number C69530, having its registered office at Suite 7, San Michel Building, 110 St. George's Street, St.Julian’s, STJ 3203 - Malta
The nominated ADR entity will act as an impartial adjudicator on disputes that arise between Bet90 and a Customer only when:
- the Customer has been through Bet90’s own internal Customer Complaint process (set out in section 13); and
- a deadlock regarding the resolution exists.
ADR is a free of charge service and the ruling reached by the nominated ADR entity will be considered final by both Bet90 and the Customer, subject to full representation being given to all parties involved.
You can also refer the dispute via the European Commission’s Online Dispute Resolution (ODR) Platform, which will then forward it to an independent ADR entity.
15. Indemnity and Limitation of Liability
You hereby agree to indemnify and hold harmless us, our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries against any and all costs, expenses, liabilities and damages (whether direct, indirect, special, consequential, exemplary or punitive or other) arising from any Participation by you, including without limitation:
- Visiting, use or re-use of the Website;
- Use or re-use of the Website by means of telecommunication services;
- Use or re-use of any materials at, or obtained from, the Website or any other source whatsoever;
- Entry to, or use or re-use of the Website server;
- Facilitating or making a deposit into your account at Bet90;
- Wagering or gaming at Bet90 through any delivery mechanism offered; and
- Acceptance and use of any winnings or prize at or from Bet90.
15.2. Limitation of Liability
The total liability of our directors, officers, employees, shareholders, agents and affiliates, our ultimate parent and parent companies and any of our subsidiaries to you in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
Bet90 shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. Bet90 does not have any influence on contents contained on websites of third parties which you may reach via links. Therefore we cannot accept any lability for such third party content. For the content of websites linked to/from the Websites or via the Services solely the operators of such websites linked to/from the Websites or via the Services are always responsible. We have reviewed the websites linked to/from the Websites or via the Services on possible breaches of laws or regulations at the time of implementation of the link. Such breaches were not visible/recognizable for us at this time.
A permanent material control of the websites linked to/from the Websites or via the Services is not reasonable without a precise indication of a breach of laws or regulations. However, if we become aware of such a breach, we will, of course, remove the respective link without undue delay.
Nothing in these Terms & Conditions will operate so as to exclude any liability of the Operator for fraud, death or personal injury that is caused by the Operator’s negligence.
16. Bet90 Not a Financial Institution
16.1. No legal or tax advice
Bet90 does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
16.2. No arbitrage
You are strictly prohibited from utilising Bet90 and it systems to facilitate arbitrage through currency exchange transactions. Where Bet90 deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
16.3. Anti-Money Laundering
Customers are strictly prohibited from using BET90 and its systems to facilitate any type of illegal money transfer. Customers are reminded that it is unlawful to deposit money from ill-gotten means. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If BET90 suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to BET90 will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, BET90 is under no obligation to refund to you any money that may be in your account. In addition BET90 shall be entitled to inform the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any BET90 investigation into such activity.
17. Termination/Suspension of Account
17.1. Bet90 hereby reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.
17.2. Without limiting section 17.1, we hereby reserve the right, at our sole discretion, to cancel or suspend your account (notwithstanding any other provision contained in these Terms & Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
- If you have more than one active account at Bet90;
- If the name registered on your BET90 account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on the said BET90 account;
- You become bankrupt;
- If you provide incorrect or misleading information while registering a BET90 account;
- If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
- If you are not over 18 years old;
- If you are located in the Excluded Territories;;
- If you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your BET90 account;
- If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
- If BET90 has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;
- If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
- If it is determined by BET90 that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system.
17.3. If Bet90 closes or suspends your Customer account for any of the reasons referred to in 17.2 above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Bet90 (together “Claims”) arising therefrom and shall indemnify and hold Bet90 harmless on demand for such Claims.
17.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 17.2 above then we reserve the right to withhold all or part of the balance and/or recover from your account deposits, payouts, bonuses, any winnings that are attributable to any of the practices contemplated in clause 17.2. In such circumstances, your details will be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.
18.1. Governing Law and Jurisdiction
These Terms & Conditions are governed by, and interpreted in accordance with, the laws of Malta and you irrevocably submit to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in connection with these Terms & Conditions. In circumstances where these Terms & Conditions are presented in a language other than English, the English language version of these Terms & Conditions shall always prevail.
18.2. Entire Agreement
These Terms & Conditions represent the complete, final and exclusive agreement between you and Bet90 and supersede and merge all prior agreements, representations and understandings between you and Bet90 in regard to your Participation at Bet90.
18.3. Amendments to Term & Conditions
Bet90 hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to our Terms & Conditions will appear upon a Customer’s next login to the Bet90 Website and the Customer is required to accept the changes to the Terms & Conditions before being able to continue to Participate at Bet90.
18.4. Final Decision
In the event of a discrepancy between the result showing on the Website or Offering and the Bet90 server software, the result showing on the Bet90 server software shall be the official and governing result.
You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from Bet90.
18.6. Force Majeure
Bet90 shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the gaming contract that is caused by events outside of our reasonable control.
18.7. No agency
Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Bet90’s original intent.
18.9. Explanation of Terms and Conditions
We consider these Terms & Conditions to be open and fair. Should you need any explanation regarding these or any other part of our Service, please contact Customer Service.
The English version of these Terms & Conditions and English versions of any terms and conditions take priority over the versions in other languages.
The Terms & Conditions prevail over any communication via email, chat or phone.
Please note that all correspondence and telephone calls may be recorded.
These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
18.11. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the company, your Customer account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.
Version 2.5. Last updated: 08.09.2021